🔐 Privacy Policy

Effective Date: May 20, 2025
Last Updated: May 20, 2025

At Loom&Lusters ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website loomlusters.com, make a purchase, or otherwise interact with us.

📌 1. What We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, shipping address, phone number

• Payment Information: billing address and partial card data (via secure third-party payment processors – we never store full credit card numbers)

• Order Details: items purchased, preferences, purchase history

• Technical Data: IP address, browser type, device information, cookies

• Communications: emails, support requests, reviews, or messages you send to us

📦 2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Respond to customer service requests

• Send updates about your order or promotions (if opted in)

• Improve our website experience

• Comply with legal obligations (e.g., tax and accounting laws)

👥 3. Who We Share It With

We only share your information with:

• Payment providers (e.g., Wix Payments, PayPal)

• Shipping partners (e.g., USPS, DHL, or third-party POD providers)

• Analytics tools (e.g., Google Analytics)

• Legal authorities if required by law

We never sell your data to third parties.

🍪 4. Cookies and Tracking

We use cookies and similar technologies to:

• Track site performance and usage

• Store your preferences (e.g., cart contents)

• Personalize ads and content (e.g., via Facebook Pixel or Google Ads, if applicable)

You can disable cookies in your browser settings.

🇺🇸 5. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you

• Request corrections or deletions

• Object to certain uses of your data

• Withdraw consent for marketing at any time

To exercise your rights, contact us at support@loomlusters.com.

🔐 6. How We Protect Your Data

We use industry-standard encryption, secure servers, and access controls to protect your data. All transactions are processed via secure payment gateways.

📅 7. Data Retention

We retain your data for as long as necessary to fulfill orders, comply with legal requirements, or improve services.

📬 8. Contact Us

If you have any questions about this Privacy Policy or want to make a data request, please contact us at:

Loom&Lusters
✉️ Email: support@loomlusters.com
🌐 Website: loomlusters.com