SHIPPING POLICY - THE BASICS

🛒 Checkout & Shop Policies

Welcome to Loom&Lusters — where aesthetic fashion meets comfort. Please review our checkout and shop policies below before placing your order.

📦 Processing & Shipping Times

• Processing Time: All items are made to order. Please allow 2–5 business days for production before shipping.

• Shipping Time:

  • U.S. Orders: 3–7 business days via standard shipping.

  • International Orders: 7–21 business days depending on location.

• You will receive a tracking number once your item has shipped.

🌍 Shipping Policy

• We offer worldwide shipping from the U.S.

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Buyers are responsible for any customs or import taxes that may apply. We are not responsible for delays due to customs.

🔁 Returns & Exchanges

We want you to love your purchase!
If you are not satisfied, we gladly accept:

• Returns within 14 days of delivery.

• Exchanges for size or damaged items within 14 days of delivery.

📝 Conditions for Return:

• Item must be unworn, unwashed, and in its original condition.

• Custom or personalized orders cannot be returned.

• Buyers are responsible for return shipping costs.

To start a return, please contact us at support@loomlusters.com with your order number and reason for return.